1. Introduction
These Terms and Conditions (“Terms”) govern the provision of IT consulting and business consulting services (the “Services”) by Vexora Solutions Ltd (“Vexora”, “we”, “us”, “our”) to any client (“you”, “your”, “Client”) who engages us, whether via our website, email, telephone, or in person.
By accepting a proposal, making payment, or otherwise instructing us to commence work, you agree to be bound by these Terms.
2. Our Services
We provide three core service lines to UK businesses:
- Business Consulting — operational improvement, process design, growth planning, and commercial strategy
- Strategic Advisory — executive-level guidance, market analysis, competitive positioning, and long-term business roadmaps
- Enterprise Partnership — long-term retained advisory combining business consulting and strategic advisory on an ongoing basis
All engagements begin with a written, fixed-price proposal defining the exact scope, deliverables, timeline, and total price. No work commences without a confirmed proposal.
3. Proposals & Pricing
3.1 All proposals are provided following an initial consultation and are valid for 30 days from the date issued, unless otherwise stated.
3.2 Proposals are based on the information provided by the client at the time of scoping. If, during delivery, the scope materially changes, we will notify you promptly and provide a revised proposal before proceeding with any additional work.
3.3 All prices are quoted in pounds sterling (GBP) and are inclusive of VAT where Vexora Solutions Ltd is VAT registered, unless stated otherwise on the proposal or invoice.
3.4 Fixed prices on our website reflect indicative starting rates for standard-scope engagements. Every project is individually scoped and confirmed in writing before work begins.
4. Payment Terms
4.1 Vexora does not require deposits. All invoices are raised upon client acceptance of completed deliverables only.
4.2 Payment terms are 14 days from invoice date unless otherwise agreed in writing on the proposal.
4.3 Milestone invoicing may apply to larger or extended engagements, with payments due at agreed stages as defined in the proposal.
4.4 Late Payment: Sums not paid by the due date may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, or for consumer clients, reasonable interest at 8% per annum above the Bank of England base rate, accruing daily from the due date.
5. Intellectual Property
5.1 Upon receipt of full payment, all work product, reports, strategies, and documentation created for the client transfers fully to the client.
5.2 Until payment is received in full, all deliverables and materials remain the intellectual property of Vexora Solutions Ltd.
5.3 Vexora retains the right to reference the engagement type (not confidential client details) in general descriptions of its experience, unless the client requests otherwise in writing.
6. Confidentiality
Vexora treats all client information as strictly confidential. We do not share, sell, or disclose any client data, business information, or project details with third parties, except where required by law or expressly necessary to deliver the agreed services. This obligation continues after the engagement ends.
7. Refunds & Cancellation
See our separate policy
Full details of your cancellation rights and our refund process are set out in our
Refund Policy, which forms part of these Terms.
8. Limitation of Liability
8.1 Our total liability for any claim arising from the Services shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.
8.2 We are not liable for indirect or consequential loss, including loss of income, business, or opportunity, except where caused by our negligence in circumstances where such loss was reasonably foreseeable.
8.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.
9. Data Protection
We process personal data in accordance with our Privacy Policy. By engaging our services, you acknowledge that your data will be processed as described therein.
10. Governing Law
These Terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
11. Changes to These Terms
We may update these Terms to reflect changes in our services, legal requirements, or business practices. The version in force at the time you accept a proposal will apply to that engagement.